How it works
Straight from
the studio to you.
One Off works like any shop, with one difference: every piece comes from the person who made it. Here’s what that means for your order.
Three ways to buy
Your order, step by step
Step 1
Find your piece
Browse by occasion, maker or what’s new. Filter to your size and see what can be made for you.
Step 2
Order in your size
Pay once, even across several makers. Your saved measurements go to the maker for made-to-order pieces.
Step 3
Made and sent
Each maker sends their piece from their own studio, with tracking. You’ll get an update at every step.
Step 4
Wear it well
Love it? Leave a review. Something wrong? Report it and we’ll make it right with the maker.
Payment
Held until it arrives.
You pay One Off at checkout. The maker is paid three days after your piece is delivered, so your money is protected the whole way.
Delivery
One order, several parcels.
Each maker ships from their own studio, Australia-wide. You get tracking for every parcel, and one place to follow them all.
Returns
Fair, and clear up front.
Ready to ship? Return it unworn within 14 days. Made to order or one of one? It’s made for you, so no change-of-mind returns. Faulty or not as described? We’ll repair, replace or refund.
Not sure about fit?
Save your measurements once and we’ll use them everywhere. Or message the maker before you order: they’ll tell you how a piece fits, what the fabric feels like, or whether it can be made longer.
