Help
Contact & help
Email hello@shoponeoff.com.au and we’ll reply within one business day.
Frequently asked
Can I return something I changed my mind about?
Yes, for ready-to-ship pieces: return it unworn, with tags, within 14 days of delivery for a refund (return postage is on you). Made-to-order and one-of-one pieces are made or chosen just for you, so they can’t be returned for a change of mind. Many makers are happy to help with small alterations, so message them.
How do I return a ready-to-ship piece?
Go to your order and choose ‘Return this piece’. Send it back to the maker with tracking, and we refund you as soon as they receive it.
Where is my order?
Each maker ships separately. Your order page shows the status and tracking for each parcel. Made-to-order pieces ship after production.
Do I need an account to buy?
No. Guest checkout is the default. Create an account later with the same email to see your orders.
Can I change my size after ordering?
Message the maker straight away from your order — for made-to-order pieces this is usually possible before cutting starts.
Do you ship internationally?
Not yet. We ship within Australia only.
How do custom requests work?
Send a brief to a maker who accepts commissions. If you like their quote, we send a secure Stripe link for the deposit. Nothing is charged until you accept.
Still stuck? Email hello@shoponeoff.com.au.